axaio software General Information and Conditions

General Information and Conditions Apply for
axaio MadeToPrint, MadeForLayers, MadeToTag software

Software Support and Maintenance Agreement (SMA)

axaio software GmbH offers a software support and maintenance agreement (SMA)
for its products MadeToPrint Auto & Server, MadeForLayers and MadeToTag.

The main advantage of a software maintenance agreement is
the fixed, calculable price of the software.

A user with an SMA has permanent access to
free updates and technical support,
enabling secure technical and financial planning.

The SMA contract is mediated by NewFormat AB and concluded
between axaio software gmbh and the end customer.

Components of the agreement

1. Support

Customers who have a software maintenance agreement (SMA)
are authorized to get advice and assistance through telephone and
email support during normal working hours.

SMA support is provided in the form of best-possible solutions,
and can comprise short-term workaround solutions and/or
the provision of product modifications or documentation.

2. Software maintenance

Any updates, including bug fix updates, minor version updates or
major version updates, to the Products and documentation licensed by
Licensee from axaio will be furnished on request or when released by axaio.

axaio's policy is to utilize the Internet for software distribution.
Users requiring media will be responsible for both media and shipping costs.

All product updates are made available on axaio's Web Site and/or ftp Server
at no additional cost, other than as described above,
to Licensee during the term of this Agreement.

Software Maintenance Agreements (SMAs) can be purchased at any time
retrospectively from license purchase date, with the exception of
the products MadeToPrint Auto and MadeToPrint Server.

For the products MadeToPrint Auto and MadeToPrint Server,
a software maintenance contract must always be concluded
for the first year from the date of purchase of the relevant license.

In case SMA(s) are ordered more than three (3) months later than
the product(s) to be covered by that SMA, major upgrades for these
products are not free of charge.

Customers having signed SMAs subsequently are not entitled to
major upgrades free of charge before the SMA has been extended
for the first time or a 12-month blocking period has ended.
In this case entitlement to free of charge major release updates exists
exclusively with the extension of the subsequently concluded contract.

License agreement fees on a rental or subscription basis also include
the services described in this software maintenance agreement during their term.

3. Products including an Adobe InDesign Server component

Due to the changes made by Adobe Systems, Inc. to its
license and update policy for Adobe InDesign Server in 2013,
different rules apply to products, which include an
Adobe InDesign Server component:

• Updates to the InDesign Server component of
  Adobe InDesign Server CS 6 (or earlier versions) to Adobe InDesign CC Server
  are not possible in any circumstances and cannot be offered by axaio software.

If, instead of axaio MadeToPrint Server with InDesign Server CS 6 (or an earlier version),
MadeToPrint Server with Adobe InDesign CC Server is required:

• either a new licensing agreement must be concluded on a subscription basis
  for axaio MadeToPrint with an Adobe InDesign CC Server component, or


• the existing licensing agreement for MadeToPrint Server with an
  Adobe InDesign Server component must be replaced by a licensing
  agreement for axaio MadeToPrint Server without Adobe InDesign Server.

In the latter case, Adobe InDesign CC Server can then be licensed separately
by the customer directly from Adobe or an Adobe partner.

This does not affect updates for MadeToPrint itself with the exception that all functions
which are only possible with Adobe InDesign CC Server or later are usually
not made available in MadeToPrint for Adobe InDesign Server CS 6 (or earlier)
and will also not be available in the future (latest) versions of axaio MadeToPrint.

4. Prices (Prepaid)

• Price on the annual SMA based on the valid list price is:
  20% of the product list price.


• Reduced maintenance fees available for multi-year contracts of minimum 3 years.

5. Price reductions for crossgrades (operating system changes/application changes)

During the validity of the agreement, operating system changes for axaio products
may be purchased at reduced prices as follows:

• 0% of the list price of the valid license during
  the first year after the purchase of the license


• 15% of the list price of the valid license as of
  the second year after the purchase of the license

During the validity of the agreement, application changes for axaio products
may be purchased at reduced prices as follows:

• 30% of the list price of the valid license during
  the first year after the purchase of the license


• 60% of the list price of the valid license during
  the second year after the purchase of the license


• 75% of the list price of the valid license during
  the third year after the purchase of the license

6. Additional product licenses

During the validity of the agreement,
additional axaio product licenses can be purchased at quantity-scale
prices on the basis of the price list that is currently valid.

7. Duration

The agreement is valid for the 12 month period
following the date of purchase of the product.

For the Auto and Server version of MadeToPrint
a software maintenance agreement is obligatory for the 1st year after purchase.
In some circumstances, it may be possible to enter into an SMA later on.
For more information, please contact: axaio@newformat.se